Refund / Cancellation Policy

Last updated: 13 July 2026

This policy explains the general approach for TABOS subscription cancellations and refund requests.

14-Day No-Questions-Asked Refund

First-time TABOS purchases are covered by a 14-day, no-questions-asked full refund policy. To request a refund, email info@tabos.net within 14 calendar days from the original payment date, using the registered customer email or another authorized company contact.

This first-purchase refund applies only to the initial setup/license payment. Monthly subscription fees, annual renewal fees, branch fees, training fees, and all other service fees are non-refundable once charged, including when charged during the 14-day setup/license refund period. The first online payment does not include a monthly subscription fee unless the checkout or written order expressly states otherwise. Approved refunds are processed through Lemon Squeezy or the original payment processor to the original payment method where possible.

Cancellations

Customers may request cancellation by contacting info@tabos.net. Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid billing period.

Monthly Subscriptions

Monthly subscription billing starts on the first day of the next calendar month after registration or purchase. Monthly subscription fees cover access for the current billing period and are non-refundable once charged. Cancellation stops future monthly charges after it becomes effective; it does not refund a monthly charge already collected.

License, Setup, and Customization Fees

The initial setup/license payment for a first-time purchase is refundable during the 14-day refund period. After that period, the initial setup/license payment is non-refundable. Training, integration, customization, and other service fees are non-refundable once charged.

Refund Requests

Refund requests must include the company name, customer email, payment reference or invoice number, and contact details. No reason is required for a valid first-purchase refund request made within the 14-day refund period.

Contact

Address: Muscat, Sultanate of Oman.

Official TABOS support for all TABOS domains: info@tabos.net.

For cancellation or refund support, email info@tabos.net.