TABOS Customer Agreement

Last updated: 13 July 2026

This agreement applies to customers who purchase or subscribe to the TABOS accounting and management system through the TABOS website, an online checkout, or a separately agreed written order.

Refund promise: The initial setup/license payment for a first-time TABOS purchase is covered by a 14-day, no-questions-asked full refund policy as described below.

1. Parties and Acceptance

The first party is TABOS Enterprise, the provider of the TABOS system and related services. The second party is the customer, company, agency, or user who accepts this agreement or purchases TABOS services.

By submitting the registration form, accepting the agreement checkboxes, completing email verification, signing a written agreement, or paying through the online checkout, the customer confirms acceptance of this agreement, the Terms of Service, Privacy Policy, and Refund / Cancellation Policy.

The person submitting the registration, accepting this agreement, or completing payment confirms that they are authorized to act for and bind the customer company or agency to this agreement.

The customer agrees that the submitted registration data, selected package, checked agreement boxes, email verification, payment record, accepted language, timestamp, and stored contract record/version number are valid electronic evidence of acceptance.

If Arabic and English versions are available, the version and language displayed to and accepted by the customer during registration or checkout controls for that customer. The stored contract record ID and version number are the official accepted copy for that transaction.

2. Service and License

TABOS provides cloud-based accounting, sales, reporting, and management tools for travel agencies. TABOS grants the customer a limited license to use the TABOS system during the active subscription period only. This is a license to use the system, not a sale, transfer, or license to own the product or any part of it. The customer does not receive ownership of the software, source code, design, documentation, or system infrastructure.

3. Provider Obligations

Provision the customer database and system access within 1-2 business days after successful payment and completion of required setup information, unless otherwise agreed in writing.
Provide reasonable support and maintenance during the active subscription period.
Investigate and resolve issues caused by the TABOS software or the TABOS-controlled operating/software environment within 48 hours after receiving a complete support report from the customer. If a permanent fix requires more time due to the nature or complexity of the issue, TABOS will provide a status update and, where reasonably possible, a temporary workaround within that period.
Perform planned maintenance, updates, security fixes, or infrastructure work when needed. Where practical, TABOS will provide advance notice for planned maintenance. Emergency maintenance may be performed without prior notice when needed to protect security, data integrity, service availability, or urgent technical stability, and TABOS will work to restore normal service as soon as reasonably possible.
Provide updates released for the customer edition of TABOS during the active subscription period.
Provide initial training or onboarding for the number of nominated users included in the selected package or agreed order.
Maintain reasonable backup procedures for hosted TABOS databases.
Keep customer information confidential and use it only to provide, support, improve, or legally administer TABOS services.

4. Customer Obligations

Provide accurate registration, company, billing, and user information.
Protect login credentials and restrict access to authorized users only.
Use TABOS lawfully and avoid actions that damage, copy, reverse engineer, disrupt, or misuse the system.
Use TABOS only for the registered customer company or agency and its authorized users. The customer must not sell, resell, assign, share, transfer, or permit another travel agency, company, or person to use the account or system access without prior written approval from TABOS.
Notify TABOS and obtain written approval before changing the registered travel agency name, ownership, business identity, or account details in a way that allows another agency or business to use the service.
Contact TABOS support directly if there is a technical issue. TABOS is not responsible for problems caused by unauthorized third-party maintenance, misuse, or incorrect data entry.
When reporting a support issue, provide a complete support report including the company or agency code, affected user, clear issue description, error messages or screenshots where available, date and time of the issue, steps to reproduce the issue, and relevant device, browser, operating system, internet connection, or environment details. The 48-hour maintenance period starts after TABOS receives enough information to investigate the issue.
Review accounting entries and reports. TABOS is not responsible for accounting errors caused by incorrect usage, incorrect input, or customer business decisions.

5. Fees and Payment

The applicable license/setup fee, monthly subscription fee, branch fee, annual renewal/support fee, training fee, customization fee, and any other charge will be shown on the website, checkout page, invoice, or written order before payment.

The binding prices are the amounts shown for the selected package in the registration agreement and checkout immediately before payment. Any branch, training, customization, integration, or other additional charge will be shown in the applicable package, invoice, checkout, or written order before it is charged.

Training included in the selected package is limited to the number of nominated users stated for that package or written order. Any additional employee, accountant, or user training requested after the included training is charged at USD 100 per person/session unless a different amount is shown in a written order or invoice.

Mobile application access is included with active TABOS packages where the TABOS mobile application is available. The HR module is not included in the Basic or Standard edition unless it is added by a separate written order, invoice, or package upgrade.

Unless otherwise agreed in writing, the first online payment is for the initial setup/license fee only and does not include the monthly subscription fee. Monthly subscription billing starts on the first day of the next calendar month after registration or purchase, and monthly fees are charged in advance from that date until cancellation. Annual renewal/support fees, where applicable, are charged once per year. Additional branches, users, training, integrations, or custom changes may require additional fees.

Unless stated otherwise, all prices are exclusive of VAT, sales tax, withholding tax, customs duties, government charges, or similar taxes. The customer is responsible for paying any tax, VAT, duty, or government charge applicable to the purchase or use of TABOS services.

Online payments may be processed by third-party payment providers, including Lemon Squeezy, Stripe, PayPal, card networks, banks, or other providers used by TABOS. Their fraud screening, identity verification, chargeback, country, sanctions, payment-method, and compliance rules may apply. TABOS is not responsible for delays, refusals, holds, or restrictions imposed by those providers, except to the extent TABOS has actually received and retained the relevant payment.

6. Fourteen-Day Full Refund

For a first-time TABOS purchase, the customer may request a full refund of the initial setup/license payment within 14 calendar days from the original payment date, with no questions asked. This right applies only to the initial setup/license payment. Monthly subscription fees, annual renewal fees, branch fees, training fees, and all other service fees are non-refundable once charged, including when charged during the 14-day setup/license refund period.

To request a refund, the customer must send the refund request by email to info@tabos.net within the 14-day period, using the registered customer email or another authorized company contact. The request must include the company name, customer email, and payment reference. No reason is required during the 14-day refund period. Approved refunds are processed through Lemon Squeezy or the original payment processor to the original payment method where possible.

After the 14-day period, the initial setup/license payment is non-refundable. Monthly subscription fees, annual renewal/support fees, branch fees, training fees, customization fees, and all other service fees are non-refundable once charged, except where applicable law requires otherwise.

If a refund is approved, TABOS may terminate or revoke the related license and system access when the refund is processed. If the customer files a chargeback, payment dispute, fraud claim, or similar reversal request, TABOS may suspend or restrict access while the matter is reviewed. Repeated or abusive refund, chargeback, or dispute behavior may result in refusal of future service.

7. Cancellation and Suspension

The customer may request cancellation only by sending a clear written cancellation request to info@tabos.net from the registered customer email or another authorized company contact. Unless otherwise agreed in writing, cancellation stops future billing and takes effect at the end of the current paid billing period. Cancellation does not permit individual users to delete or hide company records in order to avoid review, payment, audit, or business responsibility.

TABOS may suspend or restrict access if payment fails, the customer breaches this agreement, or system security is at risk. Where reasonable, TABOS will notify the customer and allow an opportunity to correct the issue.

If the monthly fee is not received by the 6th calendar day of the billing month, TABOS may place the account in read-only mode until the overdue amount is paid. Read-only mode may allow viewing or exporting available records, but may restrict creating, editing, posting, or processing new transactions. Read-only mode does not cancel the subscription or remove unpaid amounts.

If monthly fees remain unpaid for two consecutive months after the due date, TABOS may immediately terminate the contract and account, suspend all access, and permanently delete the customer company data and database records from the hosted TABOS database. TABOS may send notice confirming termination, but no prior warning is required because the customer accepts this clause in advance. The customer accepts that deleted data may not be recoverable.

TABOS may immediately terminate the contract and permanently suspend or close the account without prior notice if the customer sells, resells, transfers, shares, or gives the account or system access to another travel agency, company, or person, including an agency owned by the same person, or changes the registered agency name, ownership, business identity, or account details to allow another agency or business to use the service without prior written approval from TABOS.

TABOS may reject, suspend, or terminate any account or transaction where required by law, sanctions rules, payment processor requirements, suspected illegal or fraudulent use, security risk, or misuse of the service.

8. Confidentiality and Data

Both parties must protect confidential business, financial, technical, and login information received from the other party. The customer owns its business, accounting, and operational data. TABOS does not claim ownership over customer records and may access or process customer data only as needed to provide, host, maintain, secure, support, improve, or legally administer the service, as described in the Privacy Policy and any applicable data processing terms.

During active access, the customer may export available reports and data from TABOS using the export formats provided in the system, including PDF, Word, text, CSV, and Excel where available. The customer is responsible for exporting any needed records before cancellation, suspension, or deletion under this agreement.

9. Limitation of Responsibility

TABOS is a software system and technical tool. It is not an accountant, auditor, tax advisor, lawyer, or professional advisory service. The customer remains responsible for accounting decisions, tax treatment, regulatory compliance, review of outputs, and professional advice needed for its business.

TABOS is not responsible for failures, interruptions, delays, or data access issues caused by matters outside TABOS control, including data center or hosting provider outages, internet disconnection or poor connectivity, customer hardware failure, operating system failure outside TABOS control, power issues, payment providers, messaging providers, or any other third-party service. TABOS may provide available technical information to help identify the cause, but responsibility for resolving third-party or external failures remains with the relevant provider or the customer, as applicable.

To the maximum extent permitted by applicable law, TABOS is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, loss of business opportunity, loss of goodwill, or losses caused by customer accounting entries, data input, or business decisions. The total liability of TABOS for any claim arising out of or related to TABOS services is limited to the amounts actually paid by the customer to TABOS for the affected service during the three months immediately before the event giving rise to the claim. This limitation does not reduce the customer's rights under the 14-day refund policy and does not limit liability that cannot legally be limited.

10. Intellectual Property

All rights to copy, distribute, license, modify, or commercialize TABOS remain with TABOS and its licensors. The customer receives only a limited, non-exclusive, non-transferable license/right to use the system for the registered customer company or agency during the active paid contract period. This license is for use only and does not give the customer ownership of the product. The customer owns its own business data, but does not own the software, source code, design, brand, documentation, database structure, workflows, reports, or system infrastructure. The customer must not copy, resell, share, reverse engineer, or distribute the system or any part of it without written permission.

11. Changes and Custom Work

Any requested customization, integration, additional training, or work outside the selected plan must be agreed separately. TABOS may reject requested changes that are not technically feasible or outside the product scope.

12. Disputes

This agreement and any dispute arising from or related to TABOS services are governed by the laws of the Sultanate of Oman, unless mandatory law applicable to the transaction requires otherwise. The parties should first try to resolve any dispute amicably. If that fails, the parties may use a mutually agreed neutral arbitrator experienced in software, accounting, or information technology. If arbitration is not possible, the dispute may be referred to the competent courts in Muscat, Sultanate of Oman, unless mandatory law requires another forum.

13. Survival

Any clauses that by their nature should continue after cancellation, suspension, refund, chargeback, expiry, or termination will remain effective. This includes unpaid fees, taxes and payment obligations, confidentiality, customer data export and deletion responsibilities, intellectual property ownership, license restrictions, limitation of liability, payment disputes and chargebacks, sanctions or unlawful-use restrictions, and dispute resolution/governing law.

14. Contact

Address: Muscat, Sultanate of Oman.

Official TABOS support for all TABOS domains: info@tabos.net.